Refund Policy

This Refund Policy applies to book purchases, bulk orders, publishing services, and other paid services offered through Quant Press™, subject to order status, service scope, payment confirmation, and applicable law.

Last updated: 16 September 2026

1. General Refund Principle

Refunds are not automatic and will be reviewed case by case based on the product, order status, payment status, dispatch status, service progress, and supporting evidence provided by the customer.

2. Book Orders

For standard book purchases, refunds may be considered if payment was deducted but the order could not be accepted, if a duplicate payment was made, or if the order is cancelled before dispatch and before fulfilment costs are incurred.

3. Damaged, Incorrect, or Missing Products

If a book is received in damaged condition, an incorrect item is delivered, or an item is missing from a confirmed shipment, the customer should contact us with the order ID, photos, unpacking details, and delivery information within 48 hours of receipt.

4. Publishing and Professional Services

For publishing, editorial, design, production, distribution, author, institutional, or consulting services, charges are based on the selected scope, quotation, agreement, work already completed, and costs already incurred. Such fees may be non-refundable in whole or in part once work has started.

5. Refund Timeline

Approved refunds will be processed to the original payment method or another permitted method as per payment gateway and banking rules. Refund timelines may vary depending on the payment provider, bank, and settlement cycle.

6. Non-Refundable Situations

Refunds may be declined for delivered books without valid issue, incorrect address or contact details provided by the customer, refusal of delivery, customer change of mind after dispatch, completed services, or requests without adequate verification.

7. How to Request a Refund

Sign in and submit a refund request from the support section in your Quant Press account so the request is securely linked to your order. Include the issue description and supporting details. If account access is unavailable, email customer.support@quant-press.com with the order reference.